Privacy Policy

Last Updated: October 19, 2024

Welcome to MyFactor (“we,” “us,” “our”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our mobile application (the “App”). Please read this policy carefully. By accessing or using the App, you agree to the terms described herein. If you do not agree with any part of this policy, please do not use the App.

1. Information We Collect

We may collect and process the following types of information:

A. Personal Information

  • Identity Information: Your name, username, email address, phone number, and profile picture.
  • Account Credentials: Passwords and other authentication details.

B. Usage Information

  • Device Information: Device type, operating system, device identifiers, and mobile network information.
  • Log Information: IP address, browser type, access times, pages viewed, and the referring website.
  • App Usage: Features you use, interactions within the App, and other operational data.

C. Content Information

  • User-Generated Content: Messages, images, videos, and other media you upload or create within the App.
  • Metadata: Information about the Content, such as timestamps and geolocation data if you enable location services.

D. Location Information

  • Precise Location: With your consent, we may collect precise geolocation data through GPS, Wi-Fi, or other location-based services.
  • Approximate Location: General area information based on IP address or other data.

E. Payment Information

  • If applicable, payment details processed through third-party services when you make purchases within the App.

F. Communications

  • Information you provide when contacting us for support or other inquiries.

2. How We Use Your Information

We use the collected information for various purposes, including:

A. To Provide and Improve Our Services

  • Core Functionality: Enable messaging, media sharing, and other App features.
  • Personalization: Customize your experience based on your preferences and usage patterns.
  • Performance Optimization: Monitor and analyze App performance to enhance stability and usability.

B. To Communicate with You

  • Updates and Notifications: Inform you about new features, updates, and important notices.
  • Customer Support: Respond to your inquiries, feedback, and support requests.

C. For Security and Protection

  • Fraud Prevention: Detect and prevent fraudulent activities and unauthorized access.
  • Account Security: Protect against security breaches, malware, and other threats.

D. For Legal and Compliance Purposes

  • Regulatory Requirements: Comply with applicable laws, regulations, and legal processes.
  • Enforcement: Enforce our Terms of Service and other policies.

E. Marketing and Promotional Purposes

  • With Your Consent: Send you promotional materials, surveys, and other marketing communications. You can opt out at any time.

3. How We Share Your Information

We may share your information in the following circumstances:

A. With Service Providers

  • Third-Party Services: Engage trusted third-party companies to perform functions on our behalf, such as hosting, data analysis, payment processing, and customer service. These providers have access to your information only to perform these tasks and are obligated not to disclose or use it for any other purpose.

B. For Business Transfers

  • Mergers and Acquisitions: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

C. With Your Consent

  • Explicit Permission: Share your information with third parties when you have provided explicit consent to do so for specific purposes.

D. For Legal Reasons

  • Compliance with Laws: Disclose your information when required to comply with legal obligations, protect our rights, enforce our policies, or respond to governmental requests.

E. Aggregated and Anonymized Data

  • Non-Identifiable Information: Share aggregated or anonymized data that does not personally identify you with third parties for research, analysis, or other purposes.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. These measures include:

  • Encryption: Use of SSL/TLS protocols to encrypt data transmitted between your device and our servers.
  • Access Controls: Restricting access to personal information to authorized personnel only.
  • Regular Audits: Conducting regular security assessments and audits to identify and address vulnerabilities.
  • Secure Storage: Storing data in secure servers with appropriate physical and electronic safeguards.

However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

A. Access and Correction

  • Access: Request access to the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete personal information.

B. Deletion

  • Right to Delete: Request the deletion of your personal information, subject to certain exceptions.

C. Data Portability

  • Transfer Data: Request the transfer of your personal information to another service provider, where technically feasible.

D. Objection and Restriction

  • Object to Processing: Object to the processing of your personal information for certain purposes.
  • Restrict Processing: Request the restriction of processing your personal information under specific conditions.

E. Consent Withdrawal

  • Revoke Consent: Withdraw your consent for certain types of data processing, without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise these rights, please contact us using the contact information provided below. We may require you to verify your identity before fulfilling your request.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on the App. These technologies may include:

  • Cookies: Small data files stored on your device that help us recognize you and remember your preferences.
  • Web Beacons: Transparent images used to monitor the effectiveness of our communications and track usage patterns.
  • Local Storage: Browser-based storage to save data on your device.

You can control the use of cookies through your device settings or browser preferences. Please note that disabling cookies may affect the functionality of the App.

7. Children’s Privacy

Our App is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information from our servers.

If you believe that we might have any information from or about a child under 13, please contact us immediately.

8. Third-Party Links and Services

The App may contain links to third-party websites, services, or applications that are not operated or controlled by us. This Privacy Policy does not apply to such third parties. We encourage you to review the privacy policies of any third-party services you interact with through the App.

9. International Data Transfers

Your information, including personal information, may be transferred to and maintained on servers located outside your country of residence. These servers may operate in countries with different data protection laws than your own. By using the App, you consent to the transfer of your information to countries outside your country of residence.

We take reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy, regardless of where it is processed.

10. Retention of Your Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes retaining data to comply with legal obligations, resolve disputes, and enforce our agreements.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting the updated policy within the App. We encourage you to review this Privacy Policy periodically to stay informed about our data practices.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

  • Email: privacy@myfactor.co
  • In-App Support: Use the support feature within the App to send us a direct message.

13. California Privacy Rights (If Applicable)

California Consumers: If you are a resident of California, you have additional rights under the California Consumer Privacy Act (CCPA). These include:

  • Right to Know: What personal information we collect, use, share, or sell.
  • Right to Delete: Request deletion of your personal information.
  • Right to Opt-Out: Prevent us from selling your personal information.

To exercise these rights, please contact us using the information provided above.

14. Disclaimer

MyFactor does not guarantee the accuracy, completeness, or usefulness of any information on the App and is not responsible for any errors or omissions in the content. Use the App at your own risk.

By using the MyFactor App, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, do not use the App.